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About Us
Mindmachine Associates Ltd are suppliers of a wide range of printers and spare parts used in IT: laser toner cartridges, fuser units, maintenance kits, rollers and OPC belt and drum kits. We monitor price and availability on something like 300,000 electronic components although we only list about 5,000 commonly used devices on this web site. We also supply batteries and provide some IT service activities. Our staff include engineers with many years experience. MindMachine Associates Ltd is a company registered in England and Wales, registered number: 02720275. The registered office and address for correspondence is: 36 Washington Terrace, North Shields, Tyne & Wear NE30 2HJ United Kingdom Email: admin@mindmachine.co.uk Phone number is :0191 417 9295 Fax: 0191 290 1682 Our business hours are: Monday to Thursday 9am-5.30pm, Friday 9am-5pm. |
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Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on the basket for any items that you wish to buy. You can remove items from the basket by selecting the item in the shopping basket list and clicking "update". After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. It is possible to ship to a different delivery address. There is a button marked "Change" on the checkout page. Delivery charges are calculated by the type of goods and the weight. If you are buying from the Highlands and Islands or overseas there might be additional charges which the shopping package we currently use is unable to calculate. You can fill the order in online then contact us by phone and we will put the additional charge through the PDQ terminal. (Please see the delivery heading below) |
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Shipping And Handling
DELIVERY CHARGES Charges are: HP Paper Feed Repair Kits £4.50 (Royal Mail First Class Recorded Delivery) or £7.50 (Royal Mail Next Working Day by 1pm) Batteries £10.00 (Courier) All other Printer Spares/Consumables £8.00 (Courier) We reserve the right to advise customers of other charges where items are heavy or create some other problem. Courier charges quoted on the website cover the UK mainland excluding Highland and Islands. Extra charges may apply to residents of Northern Ireland, The Republic of Ireland, the Highlands and Islands, Shetland Isles, The Isle of Man and all other offshore regions of the UK not mentioned herein. The Company reserves the right to charge carriage fees to the buyer in the despatching and returning of goods. Where a courier levies a surcharge for redelivery or change of address at the customer's request we will pass on this surcharge to the customer. DELIVERY OUTSIDE MAINLAND UK We can deliver to Northern Ireland, Highlands & Islands, the Irish Republic and elsewhere. Couriers charge us extra for this so we have no option but to pass the charges on. In principle we can deliver anywhere in the world. In practice we generally find courier charges for delivery outside the UK make things uneconomic but if you email us a delivery address we can find out. (Couriers do want an address, "Norway" isn't sufficient) |
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Delivery Schedule
Orders received before 3pm are usually despatched the same working day by Courier or post. The majority of orders will be delivered the following working day, however we are unable to guarantee next day delivery. If an order is placed over the weekend the order will be despatched on the Monday. Urgent Deliveries - if you require a timed delivery (Monday-Friday) or Saturday AM please call for delivery charge options. Whilst every effort is made to keep a delivery date we have to rely on couriers. For legal purposes time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. It is not usually in our interest to do so but unless otherwise agreed the Company may deliver by installments. In such case each installment shall be treated as a separate contract and any delay, default or non-delivery in respect of any installment by the Company shall not entitle the buyer to cancel the remainder of the contract. |
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Back Orders
We monitor availability on around 300,000 lines of printer and electronic spares. We hold stock of many printer rollers directly. The distributors we use hold stock of common fusers and other components. If your item is not in stock you will be advised of this and have the option to cancel your order if you would rather not wait. Some items are available on a 7-10 day basis. Usually these are items for which there is a low demand that are not held in stock anywhere in the UK at distributors, manufacturers or the logistics centers they use. In most cases manufacturers do deliver within time but we can only rely on what they say. In some cases parts with a lead time cannot be cancelled or returned once ordered. This is a condition which distributors sometimes apply to us. In some cases the item may be manufactured to order. If this situation applies you will be advised accordingly by email and asked to give your consent before the order proceeds. If you do not consent we will refund any payment |
| Tax Charges Tax Charges. For all UK orders, 20% VAT is included in the cost of the transaction. EU buyers are entitled to exemption from VAT if they advise us of their VAT number. Overseas buyers may be entitled to exemption from VAT if they advise us in advance. The website does not currently cater for this so you will need to contact us by email or phone regarding payment. |
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Credit Card Security
Credit Card Security is provided by SagePay. We do not hold any customer card details on our website. All payment details are taken on the SagePay server and encrypted by them. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the HTTPS protocol used to carry information and on the server when the order has been placed. They are not held in clear text on any web site. When transactions are made on the web we do not hold your credit card details in written form nor are any copies made for later retrieval. Where we put transactions through the PDQ machine it prints the same details as it does in a shop. |
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Guarantee
The Company extends the manufacturer's warranty on all products. In the case of complete printers this is normally a year or more. In the case of spares and parts it is 90 days from day of purchase unless otherwise stated. In the unlikely event that any item you receive from us is faulty, our goods are supplied with a full manufacturers guarantee. If you think an item is faulty let us know by phone or email. We find that problems with items like fusers can often be resolved by email or on the phone. We may ask you to carry out simple checks that will help establish whether goods are faulty. This is done to save you time and the trouble of having machinery in a non-working state whilst parts are swapped. Should you need to return any items to us please contact us by email at admin@mindmachine.co.uk to obtain a returns number and the address to which goods should be returned. It helps if you can quote the 14 character Order Reference which is issued on the order confirmation email and on the invoice (It normally begins with your initials, the last four characters of your PostCode and a sequential 8 digit number). If your purchase is found to be faulty during the manufacturer's guarantee period, we will arrange for you to return the item (or the supplier may be able to collect). The product should be returned in its original packaging. We (or the manufacturer acting as our agent) will arrange for a replacement or refund, provided the item is proved faulty on return. We aim to give good service. If you think an item has given poor service but it is outside the warranty, raise the issue with us. We may be able to take the matter up with the manufacturer and to suggest ways to avoid problems in future. GOODS DAMAGED IN TRANSIT Couriers try to avoid damaging goods but they work to a deadline in difficult traffic conditions so it is inevitable that some items will get damaged in transit. Ordinary precautions when receiving a package from a courier are to examine it for signs of damage or tampering and to make such a remark when signing. Couriers are now using tablet computers for signature and give no obvious option to do anything else but please ensure they do not get a signature without a remark on damage. Let us know by email if a package is damaged and include a picture of the problem for us to forward to the distributors and couriers concerned. FAULTY ITEMS If your purchase is found to be faulty during the manufacturers guarantee period, we will arrange for you to return the item (in some cases the supplier may be able to collect). The product should be returned in its original packaging, together with your receipt, We will arrange for a replacement or refund, provided the item is proved faulty on return. Please see the details in Returns Policy in our Terms & Conditions. If you receive either an Advanced Warranty Replacement or purchase a replacement item before the 'faulty' item has been tested , and the original 'faulty' item is proved to be working when fully tested, the original item will be returned to you. You will be liable for payment for the original and the replacement, as we are unable to sell used parts on - we cannot be held responsible for misdiagnosis. The Company cannot accept any returned goods found to fall into one or more of the following categories: The goods are in some way physically damaged by the buyer. The warranty label is found to have been tampered with / torn. The goods are found not to have been sold to the customer by the Company. The goods are outside the manufacturer's warranty limit, (90 day warranty on all NEW printer spare parts, refurbished fusers and maintenance kits) COUNTERFEIT GOODS Unless otherwise stated the items we sell come from manufacturer authorised distributors and we buy and sell them as original. We do not knowingly substitute parts with lesser equivalents without explicitly telling the customer. |
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Reaching Us
If you need to reach us, please email us at: admin@mindmachine.co.uk, alternatively, you can call on 0191 417 9295, or fax us 0191 290 1682. Our business hours are: Monday to Thursday 9am-5.30pm, Friday 9am-5pm. Our trading address is Mindmachine Associates Ltd, 36 Washington Terrace, North Shields, Tyne & Wear NE30 2HJ United Kingdom Our full terms and conditions can be found at http://mindmachine.co.uk/Pages/terms.html |
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Privacy Policy
MindMachine Associates Ltd do not disclose buyers information to others excepting the distribution warehouses and couriers used to complete an order. We do not give or sell any form of information to any other business. Cookies are used on this shopping site to keep track of the contents of your shopping basket and to store your details if you select the 'Remember Me' option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Like many other websites, we also use Google Analytics which uses 'analytical' cookies to allow us to recognise and count the number of visitors and see how they navigate araound our site. This helps us to improve the way our website works. What does Google Analytics record? o What website you came from to get here. o How long you stay for. o What kind of computer you’re using. o And quite a bit more. However no personally identifying data is included in this type of reporting. We will never collect sensitive information about you without your consent. We do not record credit card or other personal infomation - it goes direct to payment service providers such as SagePay. Any information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us by email. If you do find any inaccuracies we will correct or delete it promptly. |
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Returns Policy
All returns must be made in accordance with the Company's procedures. Please obtain a Returned Materials Authorisation from us by email. We will tell you where to send the goods and what markings should be on the package. INCORRECTLY DESPATCHED GOODS The Company accepts the responsibility of incorrectly despatched goods (i.e goods not matching the specification displayed on the order) if notified to, and agreed by, the Company within 3 working days of receipt. The Company agrees to pay the return postage and despatch charges of the correct goods. The Company does not accept any consequential loss to the customer during this period and offers no compensation for such. The Company accepts no responsibility for any consequential loss or damage caused to the buyer for the receiving of faulty or defective goods. DISTANCE SELLING REGULATIONS Private individuals are covered by the distance selling regulations. To return an item you should first request an RMA number by emailing admin@mindmachine.co.uk or phoning us. You are responsible for returning the item to us in good order. If you return items undamaged, unused and with the packaging unopened we will refund the purchase price. Please note that you are responsible for the carriage charge and safe delivery of items so retain a copy of the courier or Post Office despatch note. If items have been removed from their packaging there is likely to be an additional charge to cover the price of testing, repacking or the reduction in value caused by the item being used. NON-DEFECTIVE RETURNS (BUSINESS ORGANISATIONS) All parts are sold on the assumption that the customer is a business with the knowledge of the part required and the procedures needed to fit it when ordering. Except where the buyer is dealing as a consumer (as defined in the unfair contract terms act 1977, section 12 ) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by Statute, Common Law or otherwise are excluded and the buyer warrants that the buyer is satisfied as to the suitability of the goods for the buyers purpose. It is for buyers to decide whether or not they have the expertise to fit parts such as fusers and printheads. We will endeavour to help if you email or phone for assistance but we cannot judge your fitness to carry out service work. We may be able to advise the name of a nearby engineering concern who can help. Our suppliers will not accept non-defective returns without making a restocking charge, therefore we are unable to do so. If you return items undamaged, unused and with the packaging unopened we will refund the purchase price less a 40% restocking fee. Shipment charges will not be refunded. The value of parts like fusers decline significantly when the package is opened. Electronic parts are effectively written off if they are handled by inexperienced people without static precautions. We are unable to accept returns and give a full refund as our trade suppliers do not do this. Customers would not wish to receive other people's returns when ordering goods from us. |
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Remittance Terms
We can accept payment by way of Cash, Direct Debit, Bank Transfer, Cheque, Mastercard, Visa,Visa Electron, Maestro,Amex in pounds sterling (UK pounds). At our discretion we offer 30 day credit terms to organisations in the public sector. |
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Email: admin@mindmachine.co.uk
Telephone: 0191 417 9295
(Mon-Fri, 9.00am-5.30pm)
Fax: 0191 290 1682
PUBLIC SECTOR
30-day accounts for Public Sector: Schools, Colleges, NHS, Councils etc.
We accept Purchase Orders online or by email, fax & post.
Note: All invoices are sent by email so please include an appropriate email address.
Goods despatched on receipt of order.