HP Original Cartridges

CC364A HP 64A Black Toner Cartridge for HP P4014/P4015/P4515
£151.58 ( US - price excl. VAT, but we only ship to the UK )

Availability: In stock •

CC364X HP 64X High Capacity Black Toner Cartridge for HP P4015/P4515
£306.90 ( US - price excl. VAT, but we only ship to the UK )

Availability: In stock •

Reliable Remanufactured Cartridges

One of the merits of the P4014 against a new printer is the low cost of good re-manufactured cartridges.

At the moment we don't sell in the US, but we hope to soon

Error Message 60 for HP P4014, P4015 & P4515 Printers.

Error 60 is a problem with the tray lift mechanism, which is a DC motor working through a worm-gear. The motor must operate the stack sensor within about 12 seconds, otherwise this error occurs.

60.X ERROR

60 Error from a LaserJet P4014 series printer is a problem with a tray lift mechanism. X is the tray, in a printer with no accessory trays it is 2.

The error message is often preceded by grinding or even banging noises as the lift motor fails to engage properly and the paper tray rises a bit and then crashes back.

The problem is most likely to be caused by stray paper caught somewhere like the bottom of the tray or in the media stack sensors (in the top of the cassette housing). Examine the paper guides, they may be too tight so that the paper lift can't work. If the paper backstop is set too far back paper might not be able to activate the media stack sensor. Try removing the paper from the afflicted tray and use just a few sheets. See if the motor can be heard lifting the tray. The paper level indicator should move on the front of the tray as the motor works.

HP's service manual says:

An error has occurred while the product was attempting to lift the tray designated by XX.

Open the tray, and then remove the paper.

Open the guides and look for any torn pieces of paper or foreign objects inside the tray.

Replace the paper, and then close the tray.

Turn the product off and then on.

Remove most of the paper from the tray except for a few sheets, and insert the tray into the product. Listen for the sound of the lift motor lifting the paper stack. Also, observe if the paper level indicator moves at the front of the tray.

Tray 2 only: If the paper stack in the tray is not being lifted, verify that the lift motor connector is firmly seated in connector J73 on the DC controller PCA.

If the error persists, replace the lift motor.

The P4014 series cassette tray holds up to 500 sheets of paper, and that will weigh 2.5 kilos. Cheaper printers have a spring lift which pushes up to a couple of hundred pages up towards the pickup roller. Spring loading doesn't work at all well with bigger trays, there is too much pressure when the tray is nearly empty and too little when it is full. SPrings were used on the LaserJet 4100 but it was sometimes remarked that it wore the pickup and feed rollers excessively.

The motorised tray keeps pressure on the pickup and feed rollers nearly constant. As sheets get used the media stack sensor intermittently signals to the DC controller which turns on the lift motor.The DC controller monitors how long it has run the paper-lift motor and if it does not operate the media stack sensor in time (about 12 seconds) this message pops up. It may be accompanied by a nasty grinding noise if the lift cog isn't engaging properly.

The lift mechanism is fairly simple. When the tray is pushed home a cog about half way along on the right hand side engages with that on the lift motor. The lift motor is positioned by a pivot and a spring giving it a bit of freedom of movement for engaging and disengaging. First suspicion if the the 60.X Error continually happens but the motor can be heard whining rather fast is that the spring is off. Reach into the cassette drawer enclosure and test that the motor cog is spring loaded upwards.

The lift mechanism has been is use since the LaserJet 4200 was introduced in 2002 so HP clearly regard it as a reliable solution. The same error can therefore happen on the LarJet 4200, 4300, 4250, 4350, P4014, P4015 and P4515. With a different mechanism the same error is seen with the 9000 series.

Remedies

Most tray-lift problems start with a grinding noise followed by the error. The simple answer is usually take some paper out of the cassette tray and try again, making sure the tray goes fully home into the body of the printer.

Sometimes the problem will be self-evident as a stripped tooth or cracked cog. HP have not made the cogs available so the only direct replacements are a new motor or a new tray.

The lift motor is a little DC motor with a worm-gear and some reduction gearing cogs. HP say to replace it but equally you could try looking inside to see what might be wrong. Unfortunately the printer needs to come partly to bits to get it out of there; but that will be required to replace it as well.

The motor is intended to run from just under 24 volts but it should function out of circuit with 12 volts so it can be tested on a workbench.

Web Research

I tried querying Google with P4015 "60.2 ERROR" in quotes and got a suggestion of About 96 results; not a very significant topic.

fortwayneprinterrepair is often a good site for hints and tips from a practical engineer and this one is helpful.
laserquipt.com detailed article on 60.2, 60.3, or 60.4 Error in the LJ-4200 / LJ-4300 series. The mechanism is very similar in the P4014, P4015 and P4515.
ehow.com with a simple answer but it makes a couple of points not in the other articles.
blog.marketpoint.com mainly on the error in the LJ-4200 series but applies to the P4014 and relatives.
fixya with one relevant answer from the service manual and several irrelevances.
fixya two answers that seem to be about paper lift on the LJ-4250 series.
electronicwerkstatt.de a very old list.
trust-list.com list of articles about the 6.2 error - quite like this one but they have little thumbnails - but no original information.

Web research suggests the "60 error" is not that common. When it does happen the problem is likely to be a paper jam in the cassette itself caused by careless loading of the tray or inappropriate positioning of the guides. If there is actual damage to the cogs on the cassette tray the whole thing will usually have to be replaced. Damage to the motor means partly stripping the printer to get at it but for a technical task it is fairly straight forward.

Copyright G & J Huskinson & MindMachine Associates Ltd 2013, 2015. Some pictures derived from HP User and Service guides. These technical pages do not constitute an offer for sale; just our knowledge at the time of writing. See the catalogue. Sales pages on this Web site use cookies to store user information. We also use Google Analytics to track site usage patterns.