37.7 | 1.5 | Primary Charging Roller (PCR) |
47.0 | 1.85 | Transfer Roller |
63 | 2.5 | Developer Roller |
63 | 2.5 | Tray 1 Pickup Roller |
79 | 3.1 | Tray 1 Feed Roller |
79 | 3.1 | Tray 1 Separation Roller |
79 | 3.1 | Tray 2 Feed Roller |
79 | 3.1 | Tray 2 Pickup Roller |
79 | 3.1 | Tray 2 Separation Roller |
94 | 3.75 | Fuser Sleeve |
94 | 3.75 | Fuser Pressure Roller |
94 | 3.75 | Photosensitive Drum |
Error 10 - Consumables
10.00.33 | A used supply is in use (end of life). |
10.00.35 | An incompatible supply is in use (Use CE390A or CE390X (for M602, M603). |
10.00.60 | Cartridge low. Change the cartridge when the print quality declines. |
10.00.69 | Cartridge very low. Presumably the print quality will fade soon. |
10.00.91 | Cartridge Motor Stall. The cartridge motor cannot turn - presumably a bad cartridge. |
10.0X.Y0 | Supply memory error. The memory tag is missing or the printer cannot read it. |
10.00.10 | Memory tag missing. Try reinstalling the cartridge or replace it. |
10.23.35 | Incompatible fuser installed. (The fuser for the P4014 and M604 are similar, so is the 120V and 240V fuser). Change to the correct fuser. |
10.23.50 | Fuser kit life was reset above the order threshold. |
10.23.51 | Fuser kit life was reset above the order threshold. |
10.23.52 | Fuser kit life was reset above the order threshold. |
10.23.60 | Fuser kit life low. There is no need to replace the fuser until the printer stops at a fuser failure or print quality declines. HP premium protection warranty ends after an HP supply has reached the very low threshold. |
10.23.70 | Fuser printing past very low actual remaining fuse kit life might vary. Certainly have a fuser or maintenance kit in stock. |
10.26.15 | Fuser kit needs replacing |
10.26.50 | Maintenance kit was reset (no action required) |
10.26.60 | Maintenance kit life very low |
10.XX.34 | Used Supply In Use eg 10.00.34 the cartridge has been used |
10.XX.40 | Genuine HP Supplies Installed eg 10.00.40 A genuine HP print cartridge has been installed |
10.XX.41 | Unsupported Supply In Use. Installed cartridge is for a different product (The P4014 M601 and M604 cartridges are similar - but we don't think they will actually fit in the wrong printer. However a cartridge recycler (or even an HP production line) might get chips mixed up. |
10.XX.70 | Printing past very low eg 10.00.70 The cartridge is very low - possibly even lower than implied by "10.00.69" |
10.YY.15 | Install |
10.YY.35 | Incompatible |
On older printers the Maintenance Kit was not strictly a consumable. Now it is.
Error 11 - Clock
11.00.YY Internal clock error | 11.00.00 dead clock. 11.00.02 dead real-time clock. HP say Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter. | We think there will be a battery to drive the clock. Printers don't really need internal clocks, however most now have one. The main potential use is probably to report that your cartridges are out of date! |
Error 13 - Paper Jams
13.00.00 | Generic paper-jam event code. | Error 13 means there is a paper jam, or a stuck sensor. |
13.00.EE Unknown door open - | Door-open message that firmware can't identify. Probably a belt-and-braces code in case this could happen. Might be an accessory? | |
13.A3.FF | Power on jam at the Tray 3 feed sensor. | Check the product for a jam. |
13.D3.DZ | HP say "Late to Duplex re-feed jam." and then give a series of unexplained sub-errors which presumably refer to sensors. 13.D3.D1, 13.D3.D2, 13.D3.D3, 13.D3.D4, 13.D3.D5, 13.D3.D6, 13.D3.DD, 13.D3.DE "The page didn't appear at a duplexer sensor at the right time. That could be a fault in the duplexer, it might also imply the duplexer pendulum in the printer wasn't working properly, perhaps because the duplexer isn't inserted or seated properly. Could it also happen if someone impatient grabs at paper when they see it - when it was going to go back through the duplexer before printing finished? | |
13.E5.FF | A power on jam has occurred. | Paper sensor stuck |
13.EA.EE | A door jam has occurred. | Use the component test to isolate a faulty door switch or sensor. |
13.EE.FF | A power on jam has occurred. | Check for a paper jam. Presumably different to "13.E5.FF" in some way only the firmware authors know about? |
13.FF.EE | A door jam has occurred. | Again some sort of firmware distiction from "13.EA.EE" |
13.FF.FF | A power on residual paper jam has occurred (sensor). | Probably a stuck or dirty sensor. |
13.WX.EE | This jam occurs when a door is opened during printing. | (likely with a Stop Testthen ). |
13.WX.FF | Power on residual paper jam. | HP say This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF. |
13.WX.YZ Fuser Area Jam. | A jam in the fuser area has occurred. HP say: Recommended action. Clear the jam. See the clear jams section in the service manual. Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly. | Several sections of the M601 manual seem to be from some other. The phrase check that the "T2" roller is installed properlyoccurs in the M551 manual. They presumably mean the transfer roller? |
13.WX.YZ Fuser wrap jam. | Clear the jam. See the clear jams section in the service manual. | Not totally clear what this means. Paper went into the fuser but never emerged? This does happen with heavy printing (such as pages intended to be white on black). Paper that has wrapped into a fuser is a nightmare to get out. Take the fuser out and rotate it by hand to find an exposed edge then tease it out by rotating the fuser cogs by hand. If you must print pages with very high cover try turning down the fuser temperature to make toner less sticky. |
13.WX.YZ Jam below control panel | The service manual says 13.B2.9Z( event code). Page at duplex switchback jam. Z= the source tray number. | An odd message - and an odd entry in the service manual. The message seems to be known on HP printers, mostly colour models and particularly the CM6030 and CM6040 - and the control panels on those are in a completely different place. Printers might share some software library with this entry being spurious? Probably a stuck sensor. |
13.WX.YZ Jam in Tray 1 | eg 13.B2.D1 Late to registration jam, from Tray 1 This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing. | Tray 1 is the "manual feed" or Multipurpose Tray. |
13.WX.YZ Jam in Tray <X> | ( Where X is Jam in Tray 2 to Tray 6) | A paper jam has occurred in the relevant tray. Intermittent paper jams do happen - slight mishandling of the paper might cause it (prolonged storage in an unheated warehouse for instance). Frequent jams suggest checking the tray guides and the print media specification. If the paper used is clean, dry office paper then it may be time to renew the paper pickup and feed rollers. |
13.WX.YZ Jam inside envelope feeder | Self explanatory. | |
13.WX.YZ Jam inside top cover | Self explanatory. |
Error 14 Feed Rollers
14.00.XX | A feed roller error has occured. HP give a series of codes in the service manual -14.00.01, 14.00.02, 14.00.03, 14.00.04, 14.00.05, 14.00.06 - but then don't say what each specifically means. This seems to be a new purpose for error 14, which was "no cartridge" at one time. Feedroller errors rather than paper feed errors are most likely because someone changed a roller but then didn't click it home properly - so the shaft is spinning uselessly. Motors drive chips can have load feedback circuits. Other than seeing motor load or shaft timeing we can't think how the printer would know there was a roller error rather than a misfeed. See also Error 59.00.YY |
Error 20 Memory
20.00.00 Insufficient memory: <Device> To continue, touch “OK”. | HP suggest this might be cause by too many fonts or macros. | The M604 series come with half a gigabyte of memory and that should be ample for most tasks (ten years ago it was common for printers to have 4 megabytes). If there is a problem there is one expansion slot for the 90 pin DIMM G6W84A |
21.00.00 Page Too Complex. | HP say The page decompression process was too slow for the printer. | Anyone who has witnessed a LaserJet 4000 struggling to print a Google Earth page will appreciate that poor dumb printers should time out after a while. |
Older manuals used to list more memory errors in the 20's. However printers are now able to have vast memories compared with what is needed to produce most pages. Memory issues are becomming a thing of the past.
Error 30 Operating System
32.08.AX | 32.08.A1 is Shutdown event, 32.08.A2 is Boot from normal shutdown event 32.08.A3 Boot from abnormal shutdown event Recommended action: No action necessary. | Probably these are just events for the error log. |
For some reason HP separated the 32.1C.xx faults from the recommended actions in the service manual. We've taken the liberty of joing them back together here. Some of these just seem to be log events
32.1C.XX | |
32.1C.01 | NVRAM backup/restore service backup started. No action necessary |
32.1C.02 | NVRAM backup/restore service restore started. No action necessary |
32.1C.03 | NVRAM backup/restore administrator backup started. No action necessary |
32.1C.04 | NVRAM backup/restore administrator restore started. No action necessary |
32.1C.05 | Backup/restore complete. No action necessary |
32.1C.06 | Data model failed to clone job ticket. Retry |
32.1C.07 | Backup restore permissions error. Retry |
32.1C.08 | Not enough disk space to perform backup/restore or network share issue. Remove stored jobs and retry. Use larger capacity storage device.Check network share |
32.1C.09 | Tried to restore a backup file that was not valid for this product. Use a valid backup file |
32.1C.0A | Backup file is invalid. Use a valid backup file. Reboot and observe state of product. Do a partition clean using the Preboot menu. |
32.1C.0B | Backup is from newer version of FW than what is currently on the product. Use a valid backup file or put correct firmware version on the product. |
32.1C.0C | Backup cancelled from the HP Embedded Web Server. No action necessary |
32.1C.0D | Backup/restore failed, auto-reboot failed, or the product might be busy. Reboot and then retry the backup/restore |
32.1C.0E | Backup/restore timeout while communicating with the formatter. Turn the product off then on and retry |
32.1C.0F | Backup/restore timeout while communicating with the finisher firmware. Turn the product off then on and retry |
32.1C.10 | Backup/restore timeout while communicating with the scanner firmware. Turn the product off then on and retry |
32.1C.11 | Backup/restore timeout while communicating with the engine. Turn the product off then on and retry |
32.1C.12 | Backup/restore timeout while communicating with the disk. Turn the product off then on and retry |
32.1C.13 | Scheduled backup failure. Turn the product off then on and retry |
32.1C.14 | NVRAM restore timeout while communicating with the formatter. Turn the product off then on and retry |
32.1C.15 | NVRAM restore timeout while communicating with the finisher firmware. Turn the product off then on and retry |
32.1C.16 | NVRAM restore timeout while communicating with the scanner firmware. Turn the product off then on and retry |
32.1C.17 | NVRAM restore timeout while communicating with the engine. Turn the product off then on and retry |
32.1C.18 | Backup of copy subsystem failed. Turn the product off then on and retry |
32.1C.19 | Backup of fax subsystem failed. Turn the product off then on and retry |
32.1C.1A | Backup of digital send subsystem failed. Turn the product off then on and retry |
32.1C.1B | Backup of print subsystem failed. Turn the product off then on and retry |
32.1C.1C | Backup of networking subsystem failed. Turn the product off then on and retry |
32.1C.1D | Backup of finishing subsystem failed. Turn the product off then on and retry |
32.1C.1E | Restore of copy subsystem failed. Turn the product off then on and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
32.1C.1F | Restore of fax subsystem failed.Turn the product off then on and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. |
32.1C.20 | Restore of digital send subsystem failed. As above, turn the printer off and on then try Partial Clean in Preboot |
32.1C.21 | Restore of print subsystem failed. Off and on, then try Partial Clean |
32.1C.22 | Restore of networking subsystem failed. Off and on, then try Partial Clean |
32.1C.24 | NVRAM backup/restore successful. HP say "Turn the product off then on and retry." but I suspect they just copied that statement one too many times. |
32.1C.25 | Reset of copy subsystem failed. HP say "Turn the product off then on and retry." (Bet you didn't see that comming.) |
32.1C.26 | Reset of fax subsystem failed. Go on, guess - off and on? |
32.1C.27 | Reset of digital send subsystem failed. - off and on |
32.1C.28 | Reset of print subsystem failed. - off and on |
32.1C.29 | Reset of networking subsystem failed. - off and on |
32.1C.2A | Reset of finishing subsystem failed. - off and on |
32.1C.2B | Reset formatter timeout. - off and on |
32.1C.2C | Reset finisher timeout. - off and on |
32.1C.2D | Reset scanner timeout. - off and on |
32.1C.2E | Reset engine timeout. - off and on |
32.1C.2F | Reset failure. - off and on |
(Some of these can clearly only happen on printers like the M630 which actually have scan and copy facilities.
32.21.00 | Corrupt firmware in external accessory. Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu | |
33.01.XX | 33.01.01 A restore process has occurred. 33.01.02 A save process has occurred. No action necessary. | |
33.XX.YY | Used board/disk An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost. … To delete the data on the board or disk and continue, touch the OK button. |
40 - Engine Errors
40.00.01 | USB I/O buffer overflow To continue, touch “OK” |
40.00.02 | Embedded I/O buffer overflow To continue, touch “OK” |
40.00.05 | Embedded I/O bad transmission To continue, touch “OK” |
41.02.00 | Beam detected misprint error (apparently the laser scanner) |
The Service Manual says 41.03.YZ Unexpected size in envelope feeder To use another tray, touch "Options" 41.03.YZ Unexpected size in tray <X> Recommended action Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. |
| Applications with a WYSIWYG presentation (such as word processors), the print driver and printer all need to know the shape of a page in order to format it and transfer the image. If the tray is actually loaded with something different, such as A4 rather than US-letter, then the printer's paper flags will see a different timing sequence as the page passes. Some paper trays also have paper type detection worked by the paper guides so they can inform the printer what is actually loaded. |
41.05.YZ Unexpected type in tray |
| These errors are a mismatch between what the print-driver on the computer says is wanted and what detectors on the printer says is in a tray. The messages are probably generic across HP laser printers. Detection methods vary with the printer, for instance some of the colour printers have an opto-detector for transparencies but that is not so likely on the mono machines. |
Page 290 of the service manual seems to repeat the above
42.XX.YY | Internal system failure. Turn the product of, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. | Bad firmware of some type. |
47.00.XX | Back channel internal error |
47.01.XX | Image transformer internal error. |
47.02.XX | Job parser internal error. |
47.03.XX | Print job internal error. |
47.04.XX | Print spooler 9100 internal error. |
47.05.00 | Print spooler framework internal error. |
47.06.XX | Print App internal error |
In each case the same remedy is given. Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
47.WX.YZ Printer Calibration Failed To continue, touch “OK” The device is unable to access or implement one of the image patterns files. where Y = calibration type, Z = event | ||
47.FC.20 | Error Diffusion Image not found at system initialization | Although these errors are listed in the M601 Service Manual (Part number: CE988-90945 Edition 1, 11/2011) we think they have been carelessly carried over from some other colour machine that shares firmware and a documentation set. The M601 is not a colour machine and to the best of our knowledge does not "calibrate". They don't seem to say what W and X are, and there are a couple of typos in the list. If you do have these errors: Turn the product off, and then on. If the error persists, reload the firmware. |
47.FC.21 | Error Diffusion Store image failure | |
47.FC.22 | Error Diffusion Image not found | |
47.FC.23 | Error Diffusion Print engine execution failure | |
47.FC.30 | Drum Speed Adjustment Image not found at system initialization | |
47.FC.31 | Drum Speed Adjustment Store image failure | |
47.FC.32 | Drum Speed Adjustment Image not found | |
47.FC.33 | Drum Speed Adjustment Print engine execution failure | |
47.FC.40 | Pulse Width Modulation Image not found at system initialization | |
47.FC.41 | Pulse Width Modulation Store image failure | |
47.FC.42 | Pulse Width Modulation Image not found | |
47.FC.43 | Pulse Width Modulation Print engine execution failure |
49.XX.YY To continue turn off then on. | |
A firmware error has occurred. and then 1. Turn the product off, and then on. 2. If the error returns, check the following: The error might be caused by a network connectivity problem. ● Damaged interface cable ● Damaged USB port ● Invalid network configuration setting The error might be caused by the print job. ● Invalid printer driver ● Problem with the software application ● Problem with the file 3. If the error persists, perform a firmware upgrade. | We say elsewhere that error 49 seems to be the "Lord High Everything Else" of error messages. In programming terms, the default at the bottom of a switch statement. The firmware has detected an error, but error handling has not come up with a more explicit message. The figures after 49 (XX.YY) are apparently an address so would indicate the problem - but it's closed source code so only HP can say what that implies. First choice is to get new firmware from hp.com. Do not use any other source to get firmware as it is likely to be malware (a printer virus, if you like). Other possible solutions are: It might conceivably be a bad cable (but checksums ought to have eliminated that) It could conceivably be an obscure instruction in the print languages PJL, PCL or PostScript We suggest that another possible angle is to try switching driver. By default the printer auto-identifies language and most computer print-drivers will default to PCL. Try using PostScript. If it is something odd in the specifics of PCL the problem should go away. If you are using PostScript try PCL. The setting is in Administration > General Print Settings > Personality. |
50.WX.YZ Fuser error To continue turn off then on | |
The Service Manual then says: W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state | Note down what the numbers after 50 are and then do as it says; turn the printer off In the first instance we suggest leaving the printer off for a minute or two before turning it back on. If the fuser had somehow got too hot it will cool a bit and the error might clear. Fuser errors can be caused by selecting the wrong media type for a tray; selecting heavy media but then putting ordinary paper in the tray could make the fuser run too hot. Fuser errors quite often do mean something has genuinely gone wrong; the hot-roller film has degenerated or the heater has failed. It may be worth noting that with the LaserJet M601 the error numbers have changed subtly and there is a bit more information "50.2" error is now a "50.2X.YZ" error - where
|
50.2X.YZ | |
|
50.WX.YZ | |
|
Fuser modes
Configure Device > Print Quality > Fuser Modes >within fuser modes the selections are typically:
Media Type | Fuser mode |
Plain | NORMAL |
Preprinted | NORMAL |
Letterhead | NORMAL |
Transparency | LOW 2 |
Pre-punched | NORMAL |
Labels | NORMAL |
Recycled | NORMAL |
Color | NORMAL |
Cardstock>164 G/M2 | NORMAL |
Rough | HIGH1 |
Each media type is assigned a fuser mode, so "plain=normal". However there is typically a range of adjustment such as plain= Low 2, Low 1, Normal, High 1, High 2 - some printers have fewer modes.
In HIGH modes the printer may run more slowly. Notably this often happens if the media is comming from tray 1 (The MP tray) because that can hold heavier materials.
Setting the fuser mode as high improves toner adhesion but it might cause problems such as excessive paper curl or odd foldings. The printer may also run more slowly.
Setting the fuser mode as low reduces adhesion but may cure paper curl and folding.
Problems with fuser modes are more common with refilled cartridges as the toner grade used may not be a good match for the printer in temperature response.
////////////Copyright G & J Huskinson & MindMachine Associates Ltd 2013, 2015. Some pictures derived from HP User and Service guides. These technical pages do not constitute an offer for sale; just our knowledge at the time of writing. See the catalog. Sales pages on this Web site use cookies to store user information. We also use Google Analytics to track site useage patterns.