HP Original Cartridges

CE390A HP 90A Black Toner Cartridge for HP M601/M602/M603 /M4555
£151.19 ( US - price excl. VAT, but we only ship to the UK )

Availability: In stock •

CE390X HP 90X High Capacity Black Toner Cartridge for HP M602/M603/M4555
£252.68 ( US - price excl. VAT, but we only ship to the UK )

Availability: In stock •

(The "X" size won't fit the M601)

Reliable Remanufactured Cartridges

Error Message for HP LaserJet M601, M602, M603 Series Printers.

Error Codes:

This page lists the error codes produced by HP LaserJet M601,M602,M603 Printers. Errors and remedies are given briefly here and linked to pages that have more information.

HP have generally used the same set of error codes across the entire "LaserJet" range, so sometimes it is possible to infer what a code must mean even if the service manual doesn't actually say much. For the more generic list see this page.

The list here rather suggests HP might be moving away from numeric codes towards "plain writing"; that might be welcome by users as it is more immediately understandable. In the technical community we have always rather liked numeric codes because they are brief and not subject to the "Chinese Whispers" problem. However we all work with what we've got.

10.00.33 A used supply is in use (end of life) No action necessary

10.00.35 An incompatible supply is in use Install the correct HP print cartridge for this product (CE390A or CE390X)

10.00.60 The black cartridge is low If print quality is no longer acceptable, replace the print cartridge

10.00.69 The black cartridge is very low If print quality is no longer acceptable, replace the print cartridge

10.00.91 Cartridge motor stall Replace the print cartridge

10-23 The fuser kit life was reset above the order threshold No action necessary

10-23-60 The product indicates when fuser kit is very low The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable

10-23-35 Printing Past Very Low Replace the fuser

10-23-70 Printing Past Very Low The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

10-26-15 The product indicates when the maintenance might need to be replaced If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number

10-26-60 The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable

The print cartridge is used The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable

10-XX-34 The print cartridge is used If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

10-XX-40 A genuine HP print cartridge has been installed 10.00.40 (event code) Black print cartridge

10-XX-41 The installed print cartridge is for a different product 10.00.41 (event code) Black print cartridge

10-XX-70 The product indicates when a supply level is very low. The actual remaining print cartridge life might vary 10.00.41 (event code) Black print cartridge

10-XX-15 The indicated supply has been removed or installed incorrectly. Replace or install the indicated supply

10-XX-35 The indicated supply is not compatible with this product. The actual remaining print cartridge life might vary CAUTION: The fuser might be hot. Be careful when removing the fuser.

13.00.00 Generic jam event code Check the product for a jam. See the clear jams section in the service manual

Power on jam at the Tray 3 feed sensor Check the product for a jam. See the clear jams section in the service manual

Late to duplex re-feed jam Check the product for a jam. See the clear jams section in the service manual

A power on jam has occurred Check the product for a jam. See the clear jams section in the service manual

A door jam has occurred Check the product for a jam. See the clear jams section in the service manual Use the component test to isolate a faulty door switch or sensor

A power on jam has occurred Check the product for a jam. See the clear jams section in the service manual

A door jam has occurred Check the product for a jam. See the clear jams section in the service manual

A power on residual paper jam has occurred (sensor) See the clear jams section in the service manual

13.WX.EE This jam occurs when a door is opened during printing Make sure that the doors are fully closed

13.WX.FF Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF

14.00.XX A feed roller error has occurred Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary

20-00-00 The product has experienced a memory error. You might have tried to transfer too many fonts or macros Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 The page decompression process was too slow for the printer Touch the OK button to continue printing (some data might be lost).

32-1C-XX various event codes various event codes.

32.08.AX various event codes No action necessary.

Corrupt firmware in external accessory Turn the product off, then on, and retry.

40.00.05 Embedded I/O bad transmission To continue, touch “OK” The USB device has been removed.

41-02-00 A beam detected misprint error Turn the product off, and then on.

41-03-YZ The product detected a different paper size than expected Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.

41-XX-YZ A product error has occurred. Turn the product off, and then on

47.00.XX Back channel internal error. Turn the product off, and then on again

47.01.XX Image transformer internal error. Turn the product off, and then on again

47.02.XX Job parser internal error. Turn the product off, and then on again

Print job internal error. Turn the product off, and then on again

Print spooler 9100 internal error. Turn the product off, and then on again

Print App internal error. Turn the product off, and then on again

The device is unable to access or implement one of the image patterns files. Turn the product off, and then on. If the error persists, reload the firmware

A firmware error has occurred If the error persists, perform a firmware upgrade

The fuser has experienced an error various recommended actions

Laser/scanner error various recommended actions

A sensor error has occurred various recommended actions

Optional paper trays communication error Turn the product off, and then on

A product error has occurred various recommended actions

An external paper handling accessory connection has been interrupted various recommended actions

An external paper handling accessory connection has been interrupted Turn the product off, and then on

DC controller failure Turn the product off, and then on

This error can be caused by corrupted print jobs, software application issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect network configurations, invalid firmware operations, or unsupported accessories

Embedded HP JetDirect print server critical error Turn the product off, and then on

An EIO error has occurred Turn the product off, and then on

A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware. various recommended actions

Preboot menu error various descriptions and recommended actions

A remote firmware upgrade (RFU) was not performed various descriptions and recommended actions

Firmware installation error Reload the firmware

The product is performing a remote firmware upgrade, and the code signature is invalid Download the correct firmware upgrade file for this product, and then reinstall the upgrade

The optional tray is not connected, not connected correctly, or a connection is not working correctly

The product is cooling No action is necessary

A cleaning page is being generated No action is necessary

The product is waiting for the command to print the last page Touch the OK button to print the last page of the job

DC controller PCA error Turn the product off, and then on

No product events are in the log No action is necessary

The product cannot find the encrypted hard drive Install the encrypted hard drive

External device initializing No action necessary

FIM Load Error Send full FIM on port The product displays this message before the firmware is loaded at startup if an error has occurred during a firmware upgrade

HP Secure hard drive disabled The drive has been encrypted for another product

Print cartridges or other supply items are installed that were not designed for this product Touch the OK button to identify the incompatible supplies

The product is starting No action necessary

The fuser has been removed or installed incorrectly CAUTION: The fuser can be hot while the product is in use. Turn the product off, and then wait for the fuser to cool before handling it

Internal disk file operation failed A PJL system command attempted to perform an illogical operation, such as downloading a file to a non-existent directory

Job not stapled due to mixed sizes This message is displayed when the job to staple has more than one paper size (paper width)

Manually feed output stack Then touch "OK" to print second side The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side

This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button

This message appears when manual feed is selected, Tray 1 is loaded, and other trays are available Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.

The solenoid is moving as part of a component test To exit press X.

The solenoid and a motor are moving as part of a component test To exit press X.

You have pressed the stop button but the product is not actively processing any jobs No action necessary.

This message is displayed for about 6 seconds when a new non HP supply is installed If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.

The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full Press the Stop button X

The product is in the process of clearing data. No action necessary

various descriptions. various recommendations X

Paper temporarily comes into the output bin while printing a duplex job. CAUTION: Do not grab paper as it temporarily comes into the output bin. The message disappears when the job is finished

The product is actively processing a job from the designated tray. No action necessary

A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a non-existent directory. Touch the OK button to clear the error

The product is receiving a firmware upgrade. Do not turn the product off until it reaches the Ready state.

The product is testing the print-cartridge motor. To perform the test, remove the print cartridge

This message displays when an unsupported USB device is inserted into a host USB port on the product. Remove the unsupported USB device

This alert appears only if the product is configured to stop when a supply reaches the very low threshold. Touch the OK button to find out which supplies need to be replaced

A firmware upgrade did not complete successfully. Upgrade the firmware again

The product is restoring factory settings. No action necessary

The specified device failed. Touch the OK button to clear the error

A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a non-existent directory. Touch the OK button to clear the error

The product is executing a component test and the component selected is a motor. Press the Stop button X when ready to stop this test. To exit press X

This message appears even though the correct size paper is loaded in the correct paper tray various recommended actions

The paper in the listed tray does not match the size specified for that tray. Various recommended actions

The product is in sleep mode. Pressing a control-panel button, receiving of a print job, or an error condition clears this message No action necessary

The product indicates when a supply level is low. 20 to 50 staples remain in the cartridge Replace the staple cartridge

The product staple cartridge is at end of life Replace the staple cartridge

A stapler/stacker jam exists Clear the jam

Multiple supplies on the product have reached the User defined low threshold Replace the supply when print quality is no longer acceptable

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable If print quality is no longer acceptable, replace the supply.

The product cannot read or write to the e-label or the e-label is missing. No action necessary

various descriptions various recommended actions

The specified tray contains a paper type that does not match the configured type The specified tray will not be used until this condition is addressed. Printing can continue from other trays

various descriptions various recommended actions

30.01.36 (event code) SCB upgrade error Turn the product off, and then on, Resend the upgrade

One of the print cartridges has been previously used If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit

The specified tray is in the process of lifting paper to the top of the tray (so it can properly feed) No action necessary

Windows login required Enter your windows login

Copyright G & J Huskinson & MindMachine Associates Ltd 2013, 2015. Some pictures derived from HP User and Service guides. These technical pages do not constitute an offer for sale; just our knowledge at the time of writing. See the catalog. Sales pages on this Web site use cookies to store user information. We also use Google Analytics to track site useage patterns.