Error Message 10.XX for HP LaserJet M601, M602, M603 Series Printers.

HP Say:

10.XX.34 Used Supply In Use

Description

The print cartridge is used.

• 10.00.34 (event code) Black print cartridge

Recommended action

If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

HP Say:

10.XX.40 Genuine HP Supplies Installed

Description

A genuine HP print cartridge has been installed.

• 10.00.40 (event code) Black print cartridge

Recommended action

No action necessary.

HP Say:

10.XX.41 Unsupported Supply In Use

Description

The installed print cartridge is for a different product.

• 10.00.41 (event code) Black print cartridge

Recommended action

Remove the print cartridge, and then install the correct cartridge for this product.

TIP: See the parts chapter in the service manual for the correct cartridge part number.

HP Say:

10.XX.70 Printing past very low

Description

The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.

You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

• 10.00.70 (event code) Black print cartridge

Recommended action

If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.