Error Message 99.00 for HP LaserJet M601, M602, M603 Series Printers.

HP Say:

99.00.01 Upgrade not performed file is corrupt

Description

A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).

Recommended action

Download the RFU file and attempt the upgrade again.

HP Say:

99.00.02 Upgrade not performed timeout during receive

Description

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.

Recommended action

The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

HP Say:

99.00.03 Upgrade not performed error writing to disk

Description

A remote firmware upgrade (RFU) was not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.

Recommended action

• Download the RFU file and attempt the upgrade again.
• If the error persists, perform the Clean Disk process. You will then need to download firmware from the Preboot menu.
• If the error persists, replace the hard disk.

HP Say:

99.00.04 Upgrade not performed timeout during receive

Description

A remote firmware upgrade (RFU) was not performed.

I/O timeout when reading rest of header.

Recommended action

The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

HP Say:

99.00.05 Upgrade not performed timeout during receive

Description

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.

Recommended action

The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

HP Say:

99.00.06 Upgrade not performed error reading upgrade

Description

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.

Recommended action

• Download the RFU file and attempt the upgrade again.
• If the error persists, replace the hard disk.

HP Say:

99.00.07 Upgrade not performed error reading upgrade

Description

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.

Recommended action

• Download the RFU file and attempt the upgrade again.
• If the error persists, replace the hard disk.

HP Say:

99.00.08 Upgrade not performed error reading upgrade

Description

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data.

Recommended action

• Download the RFU file and attempt the upgrade again.
• If the error persists, replace the hard disk.

HP Say:

99.00.09 Upgrade canceled by user

Description

A remote firmware upgrade (RFU) was not performed.

The RFU was canceled by the user.

Recommended action

Resend the RFU.

HP Say:

99.00.10 Upgrade canceled by user

Description

A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.

Recommended action

Resend the RFU.

HP Say:

99.00.11 Upgrade canceled by user

Description

A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.

Recommended action

Resend the RFU.

HP Say:

99.00.12 Upgrade not performed the file is invalid

Description

A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.

Recommended action

Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

HP Say:

99.00.13 Upgrade not performed the file is invalid

Description

A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size.

Recommended action

Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

HP Say:

99.00.14 Upgrade not performed the file is invalid

Description

A remote firmware upgrade (RFU) was not performed. The file is invalid.

Recommended action

Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.