HP Original Cartridges




Reliable Remanufactured Cartridges

One of the merits of the P4014 against a new printer is the low cost of good re-manufactured cartridges.


At the moment we don't sell in the US, but we hope to soon

Error Message 11 for HP P4014, P4015 and P4515 Series Printers.

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11.xx INTERNAL CLOCK ERROR

11.xx INTERNAL CLOCK ERROR - The printer's real time clock is wrong. The prompt appears when the printer is turned on. The message can have a dot.suffix as outlined below. The message displayed is common across many HP printers and usually accompanied by "Press OK to continue". Whilst the printer power is on the RTC has power and the time will be kept by the formatter main processor so the fault will not appear. However the fault may re-appear if the power goes off then on again. For most printing purposes an incorrect time is unimportant, however it might conceivably cause other issues such as10.XX supply memory errors. The printer will also fail at anything time dependent, like waking up at 9am to be ready for users a bit more quickly.

Since computers and phones have real time clocks it might be no surprise to find printers having them as well. If printers are to run applications like printing a report at a given time, or if multifunction printers are to scan documents to an FTP server then knowing the time is helpful.

CB437-69002

11.xx INTERNAL CLOCK ERROR

11.01 = dead battery. The battery for the real-time clock is flat. Printers with a clock are a relatively new idea but the machine needs an internal time, for instance to wake up from sleep mode. It also uses the clock to determine warranty and probably cartridge life. We aren't clear if the battery in printers is re-charged, if so a fault that occurs after a long period of disuse may fix itself.

HP Service information suggest printing a configuration page to record existing product information then initialise the NVRAM. If this succeeds re-enter the configuration information. If that does not work HP suggest replacing the formatter CB438-69002 (but that is an expensive fix for a minor annoyance).

We would suggest replacing the battery but:

  • It is soldered on and only experienced technicians will be comfortable soldering complex electronics.
  • According to the documentation it is a carbon monofluoride lithium type; (examination shows a BR1632 type). HP soldered it on and the type used may not be common but if the battery causes a fault it would be tempting to put a CR2032 or other likely remavable button cell in its place.

11.02 = dead real-time clock. The clock chip or associated circuitry has failed. It could be the crystal or the clock chip, either way it is likely to mean soldering work on surface-mount circuitry.

Remedies

Error 11.xx is only likely in older printers where the battery has had years to run out. At this time, with printers like the P4014, there has not been sufficient time for that to be an issue. However we suspect that could change. There are two or three possible remedies:

  • Replace the formatter like HP suggest. As printers get old there will be more of them about (but old ones may all have flat batteries).
  • Ignore the problem, press OK on startup and hope there aren't any consequential errors.
  • Replace the battery or other components concerned. that might be getting difficult as component level electronics is becoming an uncommon skill.

Web Research

Querying Google with 11. INTERNAL CLOCK ERROR in quotes gave 9 results. This suggests the error is not much seen and very little written about.

  • laserprinterhelp.net - in this case just a brief extract from an HP manual with an invitation to comment. No-one had commented.
  • orionmarket.com - quite a useful summary of HP printer error codes but for the LaserJet 9040MFP
  • laserprinterhelp.host4kb.com - general list of error codes.
  • manualslib.com - page images from the M9040/M9050 service manual. Moderately useful but too slow to be easily navigable and no substitute for a local copy of the manual. It offers downloads of the manual but the mechanism is deliberately obtuse and the download button offer to install unnecessary video players and suchlike.
  • www.lbrty.com/tech/Manuals_HP - liberty.com offering immediate and straight forward downloads of the HP printer manuals in pdf form - very useful.
  • mindmachine.co.uk - our own site - I might have preferred the link to the general error code page but getting into a list at all is helpful.
  • titaniumprint.com - Neat summary of the error messages for the P4010, P4510 series
  • manualowl Flash player version of the M9040/M9050 manual but says "sorry it cant deliver" and has a link to the HP Business Support centre for the M9040/M9050.
  • ManualOwl again saying "We apologize, but we cannot currently deliver this PDF manual. You can visit the HP P4015n on the HP site to download this or other manuals by visiting this link. " and linking to the HP Business Support centre for the P4015 (which doesn't offer the manual, of course).

It is interesting that HP's own site didn't make it into the list (except via manualowl); but it just isn't very informative.

A test of the list quality is that nobody says what the clock is for, or how to set it correctly once an 11.xx error has happened. The printer might get the time from a computer via the driver. The time possibly can be set in the printer's web pages. Neither the service manual or user guide mention that either.

In practice the printer clock can be set in the printer web pages under Settings > Date & Time.