HP Original Cartridges



Laser scanners innevitably will go wrong, but not often. One possibility is lubricate the scanner axle (a technical job). Another is to try a "refurbished" scanner - cheaper when they are available.




Reliable Remanufactured Cartridges

One of the merits of the P4014 against a new printer is the low cost of good re-manufactured cartridges.


At the moment we don't sell in the US, but we hope to soon

Error Message 41: HP P4014, P4015 & P4515 Printers.

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Error 41 seems to be a miscelaneous "temporary fault". The printer may recover and finish the print job if you just press OK; if it doesn't, turn it off, wait 10 seconds and turn on again. Hopefully the problem will evaporate.

41.X Error

41.X ERROR This usually means that "a temporary printing error occurred." For help press ? Alternates with 41.X ERROR To continue press OK.

At one time 41 errors were "beam detect failure" and this still seems to be true for 41.02.

41.3 is associated with conflicts in paper size specification and detection and there is more on the problem here. About 41.X (where X is any other number than 3) the user guide says:

HP's user guide makes a distinction between 41.3 which is now "unexpected paper size" or "wrong paper"

User Guide [p145]
 
 41.X ERROR For help press ?
  alternates with 
 41.X ERROR To continue press OK

A temporary printing error occurred.

Press OK. The page containing the error automatically reprints if jam recovery is enabled.

Turn the product off and then on.

If the message persists, contact an HP- authorized service or support provider.

The service manual makes no distinction between 41.X and 41.3, in fact it seems to muddle them up by suggesting that errors other than 41.3 could be paper size mismatches.

41 errors also seem to be "temporary print engine failure" which we might interpret as something along the lines of "the engine controller firmware crashed". We might make that interpretation on the grounds that "49 error" and "79 error" both seem to be the formatter crashing, and it obviously is possible for the engine controller, DC controller or whatever to suffer a firmware crash - it shouldn't but it could.   Codes other than 41.3 might mean this, (more below). HP tell us nothing more in user guides or service manuals for the P4010, in fact they say more in the user guide -

  1. Press OK to see if the page will print. If necessary, turn the product off and then on.
  2. Verify that the loaded paper meets HP specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product.
  3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.
  4. Verify that the correct size paper is loaded in the input tray.

… but they say more in the service manual for the LaserJet M604.

The LaserJet M604 manual is much more informative than its predecessors on 41 errors. We can't reliably extrapolate back six years to the P4014 of course, but with a dearth of other information its worth trying:

41.01.YZ An unknown misprint errorY and Z are type of media and tray.Press OK and if that doesn't clear the message try the time honoured turn off and turn on again.
41.02.00 ErrorBeam detect misprintThe manual says verify that the toner cartridge is in good condition, the shutter works correctly and "swap the toner cartridge to test as needed" but since the beam detector is in the laser unit and the P4014/M601 cartridge doesn't have a shutter this seems superfluous. Beam detect means the laser polygon mirror isn't moving correctly or laser power is wrong.
41.03.02Accompanied with slow printing. Print a configuration page and verify the settings. Make sure the sliding guides are correct. Check the media switches in diagnostics.
41.03.FZ Unknown Misprint Error can be 41.03.F0, 41.03.F1, 41.03.F1, 41.03.F3, 41.03.F4, 41.03.F5, 41.03.FD,
41.03.YZ Unexpected size in tray <X>Printer detected unexpected paper size. Where Y is media type and Z is the tray.
41.04.YZ Printer ErrorAn unkown misprint error where Y is media type and Z is the tray
41.05.YZ Unexpected type in tray <X>Media type detection differs from what is configured. where Y is the expected type and Z is the detected type.

Web Research

In 2013 I tried querying Google with P4015 "41.1 Error" in quotes gave 10 results, one from fixyourownprinter.com about the unreported fuser problem and the others pointless entries from helpowl. "41.5 Error" gave snippets of irrelevance from fiya, helpowl and others - it looks as though the search engine didn't have enough data to determine relevance.

Researching these things is periodic. In 2015 there were a lot more results to P4015 "41.1 Error" in quotes gave 1,500 results (world knowledge is expanding).

Other Research

Frustrated with this, in 2013 I used Recoll to search our internal collection of information. The service manuals were confusing but I came across a gem in an old "PartsNow" guide from March 2005. They reckon:

41.2 Error is a laser/scanner error "temporary loss of beam detect". Quite why this isn't a 51 error (beam detect) we can't guess - different software libraries perhaps.

41.5 Error is media feed error. The leading edge of the paper arrived at an input sensor too early or too late. This is similar to but not identical to 41.3 where the printer thinks the paper length is wrong. Here it sees paper before or after it should and doesn't attempt to print, it will just dump a blank page in the output.

Remedies

41.X errors used to be "temporary print engine failure" with persistent errors suggesting bad formatter or DC controller. On the P4014 series the formatter self tests to some extent, and should be flashing the heartbeat light and responding to web-server requests (if it is, that suggests it hasn't failed) and the DC controller has a self test button. It might be possible for the intercommunication between the two to get in a tangle but it should recover with a power cycle.

Error 41.2 needs some attention to the laser scanner. A temporary loss of beam might imply the scanner motor behaved erratically. A one-off incident might lead on to worse.

In our original research we thought error 41.5 suggest something wrong with the feedrollers - similar to " 13" errors but triggering a different response from the firmware. However if the M604 errors do imply something about the older printers it would be something to do with media detection - except that the P4014 doesn't appear to have that ability. (Nor does the M604 for that matter)

Error codes jump from 41 to 49 in both the P4014 user and service manuals and there is no great history of the other codes being used consistently, they were used for various sorts of misfeed and misprint. Perhaps they are reserved.