HP Original Cartridges

CC364A HP 64A Black Toner Cartridge for HP P4014/P4015/P4515
£151.58 ( US - price excl. VAT, but we only ship to the UK )

Availability: In stock •

CC364X HP 64X High Capacity Black Toner Cartridge for HP P4015/P4515
£308.00 ( US - price excl. VAT, but we only ship to the UK )

Availability: In stock •

Reliable Remanufactured Cartridges

One of the merits of the P4014 against a new printer is the low cost of good re-manufactured cartridges.

At the moment we don't sell in the US, but we hope to soon

Error Message 52 for HP P4014. P4015 and P4515 Series Printers.

52.XY ERROR - Another temporary error message. Turn the power off and then on.

52.XY ERROR

52 Error is impossible on the P4014 series according to the service manual which has no entry for it. The 52 group of scanner errors could have been subsumed under "51 error" since they are both related to the laser scanner unit.

Error messages may relate to hardware but what the printer specifically says is determined by the printer firmware. So it is possible that "52 Error" might appear as a result of a firmware revision. Web search didn't turn up concrete evidence as to whether the error does happen.

You certainly can get "Error 52" on other printers. Where 51 errors relate to the laser 52 errors relate to the polygon mirror motor or scanner motor (since MFP printers have a scanner on top of them scanner motor has become an ambiguous phrase). Hopefully the problem might prove temporary; turn the power off, wait, and then turn it on. With old valve TVs the trick was to hit them not too hard, just hard enough. I can't recommend thumping a laser printer but if you want to try it take the cartridge out first. Taking the laser unit out and lubricating the polygon motor would be better and is discussed further below.

There are some subcodes for this error.

52.1 Scanner start error
52.2 Scanner rotation error

With colour printers one trick is to swap the laser scanner units around to see if the fault moves with them.

A common finding with 52.1 errors is that the polygon mirror no longer rotates freely. Polygon mirror assemblies are usually held in place by a couple of E-rings. Lift the polygon mirror and it's shaft out of the bushing, clean both shaft and bushing with alcohol (isopropyl or IPA) and then re-lubricate the bushing with a couple of drops of machine oil. This will often get more life from a scanner however obviously it is something of a last resort.

Web Research

I tried querying Google with P4015 "52 ERROR" in quotes and got a suggestion of About 2,930 results. This is slightly worrying, I get nearly 3 times a many codes for "52" which isn't supposed to exist as for "51" which the service manual says does. So all I can do is research the issue. I'm not expecting a high degree of relevance.

fixya results that are no better (or worse) than usual. They seem to recognise the error code as a keyword then bung up random results.
charter.net page that is so old it has developed marsupial wildlife. Presumably a lot of sites point to it, so it gets a high score.
mj-printers.com old error code list.
electronicwerkstatt.de terribly out of date.
lbrty.com (or liberty's) list of HP LaserJet Printer Repair Articles. Quite handy to have, even if it doesn't answer the specific question.
for LosAngeles legal service
laserprinterservices.com is pretty largely a keyword stuffing exercise for marketing purposes.
link to download the HP PJL Technical Reference Manual from h20000.www2.hp.com/bizsupport/ ... not really relevant.
fixyourownprinter forum not directly relevant but mentions converting a P4015 to a P4515.

.... I skipped a few irrelevant results to ...

laserprinterhelp but the article says "Replace or swap out toner cartridge" which is definitely the wrong answer.

It is difficult for search engines to prove an absence - in this case we think the P4014 series machines don't have a "52 error". The problem is a lack of any definitive information about errors in general. People seem to have been copying one-another’s summaries for years.

Copyright G & J Huskinson & MindMachine Associates Ltd 2013, 2015. Some pictures derived from HP User and Service guides. These technical pages do not constitute an offer for sale; just our knowledge at the time of writing. See the catalogue. Sales pages on this Web site use cookies to store user information. We also use Google Analytics to track site usage patterns.