HP Original Cartridges




Reliable Remanufactured Cartridges

One of the merits of the P4014 against a new printer is the low cost of good re-manufactured cartridges.


At the moment we don't sell in the US, but we hope to soon

HP LaserJet P4014, P4015 and P4515 Error Codes Summary.

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This page lists the numeric error codes produced by HP LaserJet P4014, P4015 and P4515 printers. Errors and remedies are given briefly here and linked to more extensive pages.

HP uses the same general set of error codes across the entire "LaserJet" range, so much of what is said here will apply more widely. For a more generic presentation see this page.


CC364A info

10.XX.YY SUPPLY MEMORY ERROR - There is no memory chip on the cartridge or it is defective. Reinstall the cartridge. Check whether the old cartridge now gives the same problem. Turn printer on and off. If the cartridge is HP Original, turn the printer off, reseat the cartridge, turn printer on and see if message clears. If the cartridge is a refill is it meant to be like this? HP original cartridges are definitely not meant to do this.

info

10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE- the orange tabs and plastic insert have not been removed from the cartridge. Remove the appropriate element


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11.xx INTERNAL CLOCK ERROR - The printer's real time clock is wrong. The prompt appears when the printer is turned on

formatter info

11.01 = dead battery. Print a configuration page to record existing product information then initialise the NVRAM. If this succeeds re-enter the configuration information. If that does not work HP suggest replacing the formatter CB438-69002. Another possibility might be to replace the battery or other components concerned. However note that the battery may be a lithium polymer type soldered to the board and soldering this kind of device can pose risks.

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11.02 = dead real-time clock. The clock chip or associated circuitry has failed. It could be the crystal or the clock chip, either way it is likely to mean soldering work on surface-mount circuitry.

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13.xx.yy JAM IN TRAY xx - Causes: either- The paper or other media such as envelopes or labels are wrong for the printer. Something is stuck in the paper path as a result of a previous jam. The pickup and feed rollers are damaged or worn out and need to be replaced.

info memory

21 PAGE TOO COMPLEX -alternates with "To Continue Press OK" - not enough memory. Either simplify the page (reduce resolution from 1200dpi to 600 or 300 dpi), change print language (from PostScript to PCL) or increase the memory by installing an expansion DIMM.

info

22 EIO X BUFFER OVERFLOW "To Continue Press OK". HP Enhanced Input Output cards (EIO) are JetDirect and Hard Disks plugged into the back of the printer. The P4014 series have one slot, but the embedded network port counts as EIO zero.

info JetDirect 620N

40 EIO X BAD TRANSMISSION "To Continue Press OK" EIO cards are the slide-in communication modules in the back of printers. EIO bad transmission could be the card, cabling, or a defective network switch?.

info

40 EMBEDDED I/O BAD TRANSMISSION "To Continue Press OK" . Embedded I/O is the network port built onto the printers formatter board, apparently it counts as EIO 0.

info

41.X ERROR This usually means that "a temporary printing error occurred." For help press ?" Alternates with "41.X ERROR To continue press OK". This error seems to have had several meanings with different printers over time.

paper-feed info

41.3 Paper Size Error - UNEXPECTED SIZE IN TRAY alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press OK. There is a size mismatch somewhere in application, drivers, control panel and printer sensors in the tray and paper path.

info

49.XXXX ERROR - The printer's firmware detected an error - either in itself or in the job it was asked to print. The brief answer to the problem is given in the message - "49.XXXX ERROR "To Continue turn off then on" ". Turn the printer off, wait ten seconds, then turn it back on again. This happened a lot on early P4014 printers, they needed a firmware upgrade.

info

"50.1 FUSER ERROR" Fuser errors usually occur after printing many thousand pages. The printer control panel shows a message like "50.1 FUSER ERROR". In all probability the fuser will need replacing which is expensive.

fuser info

50.2 Fuser Warm Up Service or fuser warm up timed out. When the printer tried to heat the fuser the temperature measured by the thermistor did not change sufficiently in the time allowed

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50.3 Fuser Error Warm Up Service or Fuser Error High Temperature. The fuser became hotter than expected.

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50.4 Fuser Error Often said to be "fuser heater wire failure" (about 20 HP service manuals use this phrase). Sometimes, however, it's fuser drive or power unit error.

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50.5 Inconsistent fuser (verify voltage model. Probably you just replaced the fuser but have got the wrong one. The only other explanation might be that the connectors aren't mating properly.

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50.6 Fuser Error is one of those errors that HP don't seem to have fully standardised. The HP manuals say 50.6 Open Fuser which isn't helpful

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50.7 Fuser Error generally seems to mean "Pressure Release Mechanism Failure" and that is what the service manual says in this case.

info

50.8 Lower Fuser Temperature (sub-thermistor). The 50.8 and 50.9 errors are generated by fusers that have a secondary thermistor.

thermistor info

50.9 Fuser Error - High Fuser Temperature but from the secondary thermistor

info

51.10 & 51.20 Laser error. P4014 series printers may also give this for polygon motor errors.

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52.1 & 52.2 are laser scanner errors. The service manual doesn't mention these errors for the P4014 series so this may have been subsumed under error 51 above.

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53.00 & 53.01 etc. Memory Error, in firmware, onboard RAM or expansion DIMM. Possibly some newly added memory is misseated or defective.

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54.XX errors from P4014 printers indicate a sensor problem - possibly a fragment of paper stuck or a sensor flag misseated.

info

55 error signals an issue with the DC controller, the processor controlling the print engine. With luck a power cycle will clear the problem. The DC controller has an engine-test button which may help confirm a fault.

info

56.xx is an I/O error. A computer has sent an impossible instruction ?

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57.01, 57.03, 57.04, 57,05 and 57.07 errors are fan failure. There are four fans in the printer and a fifth in the optional duplexer.

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58.xx Errors relate to the environment sensor thermistor. If the thermistor gives a value wildly out of range it creates an error.

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59.00, 59.20 and 59.40 errors are motor failures (as is 60.02). Drum motor failures (59.40) may relate to a bad cartridge that is jamming the drum.

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60.x is a problem with a paper-tray lift mechanism. 60,2 should be the built in cassette and 60.3, 60.4 and so forth. Paper may be stuck between the lift and the tray body.

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62 NO SYSTEM error is almost bound to be rather bad news with the P4014 series printers as the flash-chips holding the firmware are soldered to the motherboard.

CB509A info

65.XY.ZZ OUTPUT DEVICE DISCONNECTED. 65 Error means something was suddenly disconnected from the printer. If you took the envelope feeder off the front, or stapler stacker off the top put it back, the printer was intending to use it.

info

66.XY.ZZ INPUT DEVICE FAILURE. 66 Error means "an External paper handling controller found a problem" - probably one of the accessories.

info

68.X PERMANENT STORAGE ERROR. 68 Error essentially means the hard disk, NVRAM or flash pen has a problem

info

69.X ERROR. 69 Error is probably something wrong in hardware. Error 79 tends to be the trap for software problems;Error 69 used to be a problem with the duplexer

info

79.XXXX ERROR. 79 Error is said to be a "critical hardware error" which sounds bad. In practice it probably just means the firmware crashed and that could be an odd combination of events the software engineering team didn't forsee, so the printer might recover by just turning it off, waiting ten seconds and then turning it on again.